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Pawfully Good Ltd — Website Terms & Conditions
Last updated: 2025
Pawfully Good Ltd Address: 11 Norman Snow Way, Duston, Northampton, NN5 6FH, UK Contact: ian@pawfullygood.co.uk
You must be 18+ to purchase products. By ordering, you confirm you are the authorised card owner.
We offer dog treats, supplements, and subscription boxes designed to support canine health. Product descriptions and ingredients are provided; minor variations may occur.
Our products do not replace veterinary care. Always consult a vet if unsure or if your dog has allergies or medical conditions.
All prices are shown in GBP. Payments are processed via Stripe at checkout.
We ship via Royal Mail within the UK only. Delivery times are estimates; delays beyond our control are not our responsibility.
Due to product type, returns are not accepted. If items arrive damaged or faulty, notify us within 7 days with photos for replacement or refund.
Subscriptions auto-renew at selected frequency. Cancel before next billing cycle to avoid charges.
Orders may be cancelled at our discretion due to stock issues or suspected fraud.
Review ingredients before feeding. We are not liable for allergic reactions.
All branding, packaging, and content belong to Pawfully Good Ltd.
We are not liable for indirect or incidental damages. Nothing excludes liability for death or personal injury caused by negligence.
We are not liable for delays caused by external events incl. strikes or courier issues.
These terms are governed by England & Wales jurisdiction.
We may update terms periodically without notice.
ian@pawfullygood.co.uk
We collect minimal personal information to process orders, manage subscriptions, and improve service. This may include name, contact details, and purchase history. Data is stored securely and shared only with essential service providers (e.g. payment processors) under GDPR. You may request access, correction, or deletion of your information at any time. We retain data only as long as necessary. Contact us to exercise your rights under UK GDPR.
We use essential, performance, and analytics cookies to enhance user experience. Cookies help recognise repeat visits and store preferences. Users can disable cookies via browser settings, though this may affect website functionality.
Due to the consumable nature of our products, we do not accept returns. If your product arrives damaged or faulty, contact us within 7 days with evidence. We will replace or refund at our discretion where claims are valid. This does not affect statutory rights.
Orders ship via Royal Mail within the UK only. Shipping fees are calculated at checkout. Estimated delivery: 2–5 working days. Tracking provided where available. We are not responsible for courier delays
